Matches and firelighters may not be carried in your checked or cabin baggage. The items should be stored in the clothing pockets.
Q: What is your policy on lost luggage?
If upon arrival at your destination, your baggage did not arrive along with you, contact our handling agent directly in the arrival lounge. A lost baggage report needs to be made up, detailing the make, model and colour of the baggage. The baggage tag receipt - given to the passengers when checked the bag in for the flight - will also be required.
Should you require additional service information, feel free to email us at
"Do not follow where the path may lead. Go instead where there is no path and leave a trail."
- Muriel Strode